We collect your mobile number, information you provide in text conversations, and records of your messaging consent and preferences. Depending on your inquiry, this may include your name, apartment address, appointment details, or maintenance information.

We use this information to respond to your requests, provide requested addresses or directions, coordinate showings and appointments, assist with maintenance matters, and provide other customer service within the scope of your consent.

Before initiating text messages, we obtain your permission, which may be given verbally during a telephone conversation or expressly requested in a voicemail. If you text us first, we may respond to your question or request.

Providing your telephone number or calling our office does not, by itself, enroll you in text messaging. Permission for a particular request does not enroll you in unrelated or promotional messages.

We do not sell, rent, or share mobile numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their marketing or promotional purposes.

We use GoTo and telecommunications service providers to deliver and manage messages on our behalf. They may process information necessary to provide those services, without permission to use it for their own marketing.

We may disclose information when required by law.

We retain messaging information as needed to address your requests, maintain consent records, honor opt-out preferences, and meet applicable legal requirements.

You may stop receiving texts by replying STOP or otherwise clearly asking us to stop. You may also withdraw consent by telephone or email. You may receive a final confirmation of your opt-out.

For assistance, reply HELP or email info@thedowntownapts.com.

Cooper LS Development LLC

Operating The Downtown Apartments

www.thedowntownapts.com